Sabre Commercial Platform

Digital Workspace

Empower your airport and call center agents to focus on the customer experience

Take advantage of the ability to:

 

DELIVER a seamless, personalized experience through simplified workflows

  • Allow agents to focus on exception handling vs. traditional linear workflows 
  • Deliver contextual service and reduce queuing when agents utilize the solution on tablet devices

 

INCREASE revenues with increased up-sell opportunities 

  • Provide a common view of the customer to up-sell targeted ancillaries at all customer touchpoints
  • Easily collect payment for exchanges or ancillaries using a shopping-cart model
  • Automatically move ancillaries and SSRs to the new itinerary for ticket changes

 

ENSURE on-time performance by providing agents with rich data 

  • Verify customer details and check boarding status on a single screen 
  • Allow agents to move away from the traditional desk to service customers
  • Reduce call handling times while providing personalized services for the customer

 

Omni_Channel

Sabre Digital Workspace makes a generational leap versus comparable solutions in the marketplace with its flexible design and future-ready technology to improve airport and call-center agent productivity and meet future challenges. 

 

Receive enhanced value:

Up to 30% incremental productivity improvements compared to legacy linear check-in approach

Up to 50% reduction in training time for new airline agents through intuitive workflows 

 

Learn more about Digital Workspace

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Technology benefits: 

  • Cloud enabled  
  • Consumer-grade user experience
  • Extensibility framework for airline-controlled workflows
  • Responsive design for tablet devices
  • Multi-user solution 

Sabre Commercial Platform

The Sabre Commercial Platform is for airlines who want to drive revenue maximization and a differentiated brand experience. It meets airlines where they are and takes them where they want to go through flexible, open, and intelligent technology.